Dynode Software Technology Pvt Ltd (DST) was formed with very young, energetic and dynamic
technocrat’s team at the starting of new century in Bihar with a very valueable accepted product
name PMSTM (Complete Sales, Inventory and Accounts Solution) and today PMSTM is our registered trademarks. In 2004, company converted to the corporation and became Pvt Ltd.
We provide highly customized desktop and web programming solutions, Website design of supreme quality at affordable rates from India. We provide our prompt customer support to all our customers. We understand the business needs of our customers and create quality services accordingly. As a reputed Software company in India, we have been successfully delivering software services to our esteemed clients. Our goal remains to provide high quality, result-oriented and timely solutions customized as per the exact needs.
Our vision is to earn global admiration and respect as the most trusted name in the realm of software development by creating an excellent network among clients and employees built on our knack to assist and improve business productivity and growth, and create wealth.
Customer satisfaction comes first
Provide safe and conducive workspace
Timeliness - in deliverables, in meetings and in attendance
Commitment to excellence and quality
Zero tolerance for non-performance, negligence and indiscipline
Issues, disputes and conflict resolution in a timely manner
Knowledge Transfer and Knowledge Management
Employee empowerment for innovativeness
- Equal opportunity employer without compromise
DST primary development facility in Patna, Bihar (India) equipped with modern IT infrastructure. DST has at around 100 highly qualified and experienced IT and marketing experts who help maintain high quality in our every delivery.
Exact and detailed Procedures go into the Whole Process are as follows:
Understanding the Objectives for Software Development: Depending on the organizations objectives and its workflow process, management needs, cost benefits, production enhancements, the solutions are devised.
Work Flow Analysis: The work flow process of an organization defines the requirement analysis, data capture and processing of reports for management.
Technology: Depending on the complexities and usefulness of the software plan the choice of technology for both client based application and web based application is done to fit in the best results.
SRS and Documentation: Creating a complete on paper the proper concept, work flow, timelines, reports, and other process to understand the objectives from END to END process.
Coding and Development: The program structure with codes and other combination to begin it with a length and follow the SRS.
Testing & Deployment: A complete testing both at system and the work place and avoiding bugs and security issues with a proper training and support.
DST serves its customers directly. The company has its own Support Centre in all the States it operates. PMSTM users are visited irrespective of their problems for first five months to ensure user friendliness with the software. Training is a continuous process. So the Tech. Support Executives visit the PMSTM clients almost every month and provide feedback of the training parted during the visit. The clients are provided with the Support Slip Booklet to put their comment by the Executives.
Service At A Glance
Three types of calls for the Tech. Support Executives:
- Normal Call / Training call: Attended once in a month by TSEs.
- Urgent Call: Attended upon the urgency of the client.
- Development Call: Transferred to the development section.
Every month our clients are contacted from the office in order to know the present status , their valuable comments on the program and TSEs.
Quarterly, a feed-back form is send to our customers to know their valuable observation and suggestion on the program and our operating lacuna if any. We work sincerely over the genuine and Important clues.
Upgradation & New Releases*
Our support team physically visit monthly or bi-monthly or randmaly to the customer's site.
TSEs carry support slip and money receipt book for the clients to put their comments over unsolved problems that are meticulously reviewed by the administration.
Client TSEs Ratio
For effective coverage we have , 1 TSE per 100 Clients (Approx.).
Client Gradation System
The clients are graded E - A after evaluating their software handling skill and degree of software usage. TSEs are discussed to uplift the status of the clients. Marketing Support Executives submit a report on progress of client’s grade in their monthly review meeting.
Free Service & Support For Software
One Year (12 months) from the date on installation.
Support After One Year
Support is available by paying its support charge.
* Charges / Requirement / Suggestion in program subject to our experts approval.